Membership Clerk - Part Time - Suisun, CA
Quick Apply Part-time 3 hours ago Full Job Description POSITION:
Membership Clerk (DN5B5125) DEPARTMENT:
Membership LOCATION:
04090-SCK Suisun City, CA SUPERVISOR:
Corps Officer's / Membership Manager STATUS:
Non-Exempt / Part-Time The Salvation Army Mission Statement:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church.
Its message is based on the Bible.
Its ministry is motivated by the love for God.
Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Basic Purpose:
To provide quality customer service and assistance to members, clients, and customers coming into the facility.
The membership clerk is primarily responsible for ensuring efficient, effective data entry and audit processing of membership department forms, with an emphasis processing requests for membership scholarships.
The clerk is responsible for ensuring confidentiality of recordkeeping and support to the Membership Manager by providing training and feedback to Welcome Desk Associates.
The Membership Clerk supports the membership department with regular statistical reporting of sales and usage.
ESSENTIAL DUTIES AND RESPONSIBILITIES Ensure data collection and refinement of planning documents.
Accurately enter and oversee the entering of all account information and all other essential data into a computerized database.
Review new account applications and data entry for clerical accuracy and delegate corrections.
Analyzes customer accounts and promptly makes corrections and/or modifications to files.
Contact customers to obtain missing information or data to ensure an accurate customer database.
Demonstrate strong communication skills, be out-going, and enjoy building relationships with a variety of members.
Provide direct support to Welcome Desk Associates when needed.
Provide excellent customer service to the community; see that all customers, clients and members are given prompt and courteous service.
Observe and identify customers, clients and members that may be recommended candidates for scholarship.
Aid with the scholarship process and approvals.
Provide written communication for scholarship awards.
Must be able to handle cash, make changes and operate the POS system.
Secure the POS area at open and close of shifts.
Receive and handle incoming telephone calls, and emails in a friendly and businesslike manner.
Direct calls to appropriate program/staff in a timely manner.
Maintain progressive knowledge of all programs and facilities.
Oversee member & customer interactions as related to Protecting the Mission policies.
Adhere to Suisun Kroc Center operations as well as all policy procedures as adopted by administration.
Observe all safety rules and regulations.
Provide referral information to meet individual and family needs.
Attending staff meetings as assigned.
Maintain confidentiality.
Other related duties as assigned.
KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS Education Requirements High school diploma or GED equivalency Skills Previous cashier and/or customer service experience helpful.
Must have ability to empathize, communicate and work with a variety of people from diverse backgrounds.
Must be able to work independently, with minimal supervision.
Must have command of the English language and possess excellent verbal and written communication skills.
Must have the ability to maintain a non-judgmental attitude in working with customers, clients, members, and staff.
Ability to communicate effectively with clientele and staff.
Ability to work in a fast-paced environment and maintain poise under pressure.
Demonstrate the ability to relate positively and energetically with staff, clients, members, and customers.
Thrive in a team-oriented environment.
Be a team player.
Computer software application experience helpful.
Ability to use new software programs with basic training.
Skilled at basic computer programs such as Microsoft Office; database 0management experience.
Excellent telephone skills.
Proficient typing skills.
Knowledge of Salvation Army policies and procedures helpful.
PHYSICAL REQUIREMENTS:
This position is primarily sedentary and requires the ability to remain at a keyboard for periods of up to two hours and answer phones is essential.
The ability to operate under stressful working conditions in a rapidly changing work environment with multiple priorities is required.
Ability to occasionally file, kneel, squat, bend, reach, grasp and stand for prolonged periods of time.
Ability to lift and carry up to 20 lbs.
To perform this job successfully, the incumbent must be able to perform the essential duties with or without accommodation.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation.
A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.
The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.
This document in no way constitutes an offer of employment nor act as terms and conditions of employment.
The Salvation Army is an Equal Employment Opportunity Employer.
Minorities/Women/Veterans/People with Disabilities.
Education Required High School or Equivalent or better Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Membership Clerk (DN5B5125) DEPARTMENT:
Membership LOCATION:
04090-SCK Suisun City, CA SUPERVISOR:
Corps Officer's / Membership Manager STATUS:
Non-Exempt / Part-Time The Salvation Army Mission Statement:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church.
Its message is based on the Bible.
Its ministry is motivated by the love for God.
Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Basic Purpose:
To provide quality customer service and assistance to members, clients, and customers coming into the facility.
The membership clerk is primarily responsible for ensuring efficient, effective data entry and audit processing of membership department forms, with an emphasis processing requests for membership scholarships.
The clerk is responsible for ensuring confidentiality of recordkeeping and support to the Membership Manager by providing training and feedback to Welcome Desk Associates.
The Membership Clerk supports the membership department with regular statistical reporting of sales and usage.
ESSENTIAL DUTIES AND RESPONSIBILITIES Ensure data collection and refinement of planning documents.
Accurately enter and oversee the entering of all account information and all other essential data into a computerized database.
Review new account applications and data entry for clerical accuracy and delegate corrections.
Analyzes customer accounts and promptly makes corrections and/or modifications to files.
Contact customers to obtain missing information or data to ensure an accurate customer database.
Demonstrate strong communication skills, be out-going, and enjoy building relationships with a variety of members.
Provide direct support to Welcome Desk Associates when needed.
Provide excellent customer service to the community; see that all customers, clients and members are given prompt and courteous service.
Observe and identify customers, clients and members that may be recommended candidates for scholarship.
Aid with the scholarship process and approvals.
Provide written communication for scholarship awards.
Must be able to handle cash, make changes and operate the POS system.
Secure the POS area at open and close of shifts.
Receive and handle incoming telephone calls, and emails in a friendly and businesslike manner.
Direct calls to appropriate program/staff in a timely manner.
Maintain progressive knowledge of all programs and facilities.
Oversee member & customer interactions as related to Protecting the Mission policies.
Adhere to Suisun Kroc Center operations as well as all policy procedures as adopted by administration.
Observe all safety rules and regulations.
Provide referral information to meet individual and family needs.
Attending staff meetings as assigned.
Maintain confidentiality.
Other related duties as assigned.
KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS Education Requirements High school diploma or GED equivalency Skills Previous cashier and/or customer service experience helpful.
Must have ability to empathize, communicate and work with a variety of people from diverse backgrounds.
Must be able to work independently, with minimal supervision.
Must have command of the English language and possess excellent verbal and written communication skills.
Must have the ability to maintain a non-judgmental attitude in working with customers, clients, members, and staff.
Ability to communicate effectively with clientele and staff.
Ability to work in a fast-paced environment and maintain poise under pressure.
Demonstrate the ability to relate positively and energetically with staff, clients, members, and customers.
Thrive in a team-oriented environment.
Be a team player.
Computer software application experience helpful.
Ability to use new software programs with basic training.
Skilled at basic computer programs such as Microsoft Office; database 0management experience.
Excellent telephone skills.
Proficient typing skills.
Knowledge of Salvation Army policies and procedures helpful.
PHYSICAL REQUIREMENTS:
This position is primarily sedentary and requires the ability to remain at a keyboard for periods of up to two hours and answer phones is essential.
The ability to operate under stressful working conditions in a rapidly changing work environment with multiple priorities is required.
Ability to occasionally file, kneel, squat, bend, reach, grasp and stand for prolonged periods of time.
Ability to lift and carry up to 20 lbs.
To perform this job successfully, the incumbent must be able to perform the essential duties with or without accommodation.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation.
A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.
The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.
This document in no way constitutes an offer of employment nor act as terms and conditions of employment.
The Salvation Army is an Equal Employment Opportunity Employer.
Minorities/Women/Veterans/People with Disabilities.
Education Required High School or Equivalent or better Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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